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Account recoveryFor independent providers in Australia
Answering messages and juggling a diary can take more time than the work itself. Some providers hire a personal assistant; others use booking software; many use both. Here is how to decide.
In short: booking software handles the requests, diary and confirmations for little or nothing. A PA adds a person for conversations, marketing and admin, at a price. Start with software, and add a PA only for the work software can’t do.
A personal assistant works for you, usually remotely. Services commonly include answering enquiries, scheduling bookings, client communication, admin, and help with marketing, photos and social media. Some PAs also check clients before passing on a booking.
It is a paid service. Pricing varies between assistants and isn’t always published, so ask for it in writing before you start.
Booking software turns enquiries into structured requests. Customers choose one of your appointment options and a time you have opened, and you accept or decline — or let bookings confirm automatically under the rules you set.
On BelleTime, providers set usual hours, exceptions, breaks and private time, and can pause new requests whenever they need to. Customers pay your full advertised price directly to you at the appointment; BelleTime’s A$19 booking fee, including GST, is paid by the customer on top.
If you hire one, give them a structured booking link rather than your personal number. That keeps every request in one place, even if you change assistants later.
For account security and scams, read our online safety guide.
Booking software costs little or nothing, so set it up first and see how much time it gives back. Our booking software checklist covers what to look for, and the availability guide shows how to keep your openings current.
A personal assistant typically answers enquiries, manages bookings and the diary, and may help with admin, marketing and social media. Some also check clients. It is a paid service, and pricing varies, so ask for it in writing.
For the booking side, often yes: customers request a time from the options and openings you set, and you make one clear decision. Software won’t write your marketing or hold conversations for you.
Nothing. Provider access to the current profile and booking tools has no subscription, commission or booking deduction. Customers pay BelleTime a separate A$19 booking fee, including GST, and pay your full price directly to you at the appointment.
Ask who can read your messages and client details, where they are stored, what happens to them if you stop working together, and whether there is a lock-in contract.
Guidance reviewed 10 November 2026.
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