Your application. Your private evidence.

Why we collect this information

Your email supports secure sign-in and private application updates. Your draft profile and appointment options let the founder review what you propose to publish. Registration alone does not publish anything.

For manual verification we request one complete, unredacted government photo ID, a fresh in-camera selfie and the photos proposed for your profile. The full-document requirement is BelleTime’s selected review policy, not a statement that the law requires an unredacted copy.

What the manual check means

The founder compares identity, age 18 or over and whether the person matches the proposed profile photos. This is not automated facial recognition, biometric-template creation or a government-record check. It does not guarantee document authenticity, proven liveness or safety.

If the camera cannot be used or the comparison is uncertain, you can request an unrecorded live video review. Required checks remain pending until they are genuinely completed.

Access and storage

Within BelleTime, access to private review images is restricted to the authenticated founder and is logged. General support and other provider accounts cannot retrieve these images. We use Netlify infrastructure, with application processing and the production database configured in Sydney, to process and store the files.

Accepted images are processed into a bounded image format, with embedded metadata removed, and encrypted for storage. Original upload filenames are not retained. ID and selfie images are separate from public profile media and are not sent in review-update emails.

Only the approved profile photos you choose to publish are available through the public profile. Pausing and hiding the profile also removes access through that public photo path.

Retention and your choices

Accessible verification-review files are scheduled for deletion within 30 days after final review or a final application decline. Minimal review outcomes, reviewer, time and opaque references remain separately. Published profile photos have a separate purpose and are not erased by deleting the private review files.

Withdrawal flags files immediately for founder retention review. Applications with no activity for 30 days are also flagged. Continuing retention requires a recorded reason and recurring reminders; a flag is not a deletion receipt.

Encrypted backup copies may remain under Netlify’s retention policy, including retained deployment snapshots. Removing files from the application does not promise immediate erasure from all backups.

You may stop the application, withdraw submitted evidence or ask for access, correction or deletion. Email support@belletime.com.au without attaching identity documents, verification codes or private access codes. Support is staffed 9 am–4 pm Monday–Saturday, Brisbane time.