Define the appointment options you intend to offer.

In Appointment templates, give each option a clear public name, duration, and incall or outcall mode. Add the full service price you advertise and choose the slot interval used to calculate possible start times.

Keep names factual and easy to distinguish. A customer should not have to guess which duration or arrangement they selected. A template without a service price cannot be offered for guest requests.

Set a recurring pattern for your usual week.

Use Your usual week for the days and periods you normally want to offer. Associate each period with the relevant appointment template and incall or outcall mode.

A recurring pattern is a starting point. Existing booking activity, private time, date-specific changes, notice requirements and the current state of your profile can affect the openings customers see.

Offer periods you are prepared to manage. A smaller, accurate schedule is more useful than a large calendar that needs frequent correction.

Change one date without rebuilding the week.

Regular hours do not cover every situation. Use Days off to close a date when your recurring pattern should not apply, or add date-specific availability for a different working period. Check the saved date and timezone before relying on the change.

Eligible public openings are grouped by your local date. The choices show appointment name, mode, date, time range and offset; overnight ranges retain both dates. Duration is shown in the appointment card and full selected-opening summary. Selecting a time does not reserve it.

Choose notice and advance-booking windows.

Template notice limits how close to the start time a request can be made. Template booking horizon limits how far into the future that option can be requested. Blank timing fields inherit your account-wide scheduling settings.

Different options may need different preparation or travel time. Choose values you can maintain and revisit them when your working pattern changes. These settings organise when a time may be requested; they do not guarantee a booking.

Keep displayed availability separate from confirmation.

Displayed time

An opening that may be requested. Choosing it does not reserve it or confirm an appointment.

Pending request

The request has been sent, but it is not a confirmed booking. Follow its displayed status and payment instructions.

Confirmed booking

The selected confirmation process and required payment, eligibility and availability checks have completed. The individual status must say confirmed.

Manual confirmation

Sending the request first creates a pending request and takes no payment. The customer then completes a separate secure Checkout step to authorise BelleTime’s A$19 fee. BelleTime captures that authorisation only if you accept the request.

A declined request, withdrawal while pending or expiry releases an existing authorisation without a BelleTime fee. The customer’s bank may take time to show the release. The response window is up to two hours, ending at the appointment start if sooner; it is not a promise that you will reply.

Automatic confirmation

Where this mode is enabled, confirmation requires successful A$19 payment and current eligibility and availability checks. Customers should follow the individual booking status rather than treating a payment notice as confirmation.

Payment of the booking fee does not purchase or guarantee a provider service. Consent remains ongoing and can be withdrawn.

Keep private time unavailable.

Use Private time for periods you do not want offered through calculated availability. Existing reservations and temporary holds can also affect whether a time can be requested.

Your scheduling reasons should remain private. A customer needs an accurate available or unavailable result, not the reason you blocked a period.

Pause when plans change. Recheck before returning.

In your Profile workspace, Pause and hide immediately pauses new requests and hides the profile when the action completes. Check the displayed state afterwards. Hiding a profile does not guarantee immediate removal of older copies held by search engines.

Before using Open booking requests, recheck your templates, prices, usual hours, date changes and booking windows. Requests open only while your published profile and eligibility remain current; opening requests does not create available times by itself.

Review what the customer will see.

Before sharing your public link, check the current presentation:

• Your intended public display identity.
• The appointment name, duration, mode and full advertised service price.
• The date, time and timezone, including an overnight end date when relevant.
• The confirmation method and separate BelleTime fee.
• A clear distinction between a request and a confirmed booking.

Your booking link in the Profile workspace reflects whether the public profile and requestable times are available. A copied link does not reserve a time or keep a profile public after it is paused or hidden.

Repeat this check after changing a price, template or date. Clear information can reduce avoidable back-and-forth, but it does not promise more bookings or fewer no-shows.