Provider workflow guide
Your availability tells customers when they can request your time. Your confirmation setting determines what must happen before the request becomes a confirmed booking.
BelleTime’s selected direction lets independent providers choose automatic confirmation or manual approval. Neither option changes the right to decline or withdraw consent, and neither option guarantees that a payment or booking will succeed.
Provider-set services, prices and booking conditions operate within BelleTime’s platform policy and applicable law.
Automatic confirmation
A booking may confirm when every required booking step is complete. Providers using this approach need to keep offered availability and booking conditions current.
The customer must still see whether the booking has actually confirmed.
Manual approval
A submitted request is not a confirmed appointment. Provider acceptance is required, and the customer needs a clear pending, accepted, declined or expired status.
Do not promise a response time the workflow cannot support.
Side-by-side
Compare both confirmation methods. Scroll sideways on smaller screens.
| Decision | Automatic | Manual |
|---|---|---|
| Separate provider acceptance | Not after every required condition is complete | Required for each request |
| Customer checks | Required steps and confirmed status | Pending status and provider acceptance |
| Provider attention | Accurate availability and conditions | Accurate availability plus pending-request review |
| Does payment remove consent rights? | No | No |
Before operational use
The deposit amount, authorisation or capture timing, manual-review expiry and declined-request money treatment are still being resolved. Do not infer them from a calendar, temporary hold or payment notification.
Those details must appear in approved booking terms and customer status messages before either confirmation option is enabled.